| | TL;DR: Scheduled Virtual Drive for Service Desk Positions for 2022 Pass Outs! Qualification - BA / BBA / B.com / BSc (all branches) / BCA Last Date to Register : March 16, 2022. | | Job Description | - Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
- Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
- Meet customer requirements through first contact resolution.
- Clarify customer requirements.
- probe for and confirm understanding of requirements or problem.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy.
| | Desired Candidate Profile & Qualification | - Candidate should be graduating in year 2022.
- Candidate should have 55% and above in Graduation(aggregate of 5 semesters or 2 years).
- No active backlog is allowed.
- Must have excellent written and verbal communication skills
- Should have good interpersonal skills and ability to perform under pressure
- Any 3 year Graduate like BA / BBA / B.Com / BSc (all branches) / BCA.
| | Criteria & Conditions | - Selected candidates will have to sign a 2-year Service Agreement on the day of joining.
- Only shortlisted candidates will be invited for the assessment / selection process.
- Candidates will be responsible for arranging required infrastructure, for appearing for the selection process, which will be conducted online.
- Candidate should be willing to work across technology, domain or role, and should be ready to work in 24/7 shifts.
- Selection process will be conducted virtually.
- Candidate must be open to relocate to Kolkata / Bangalore location
| | How to Refer a Friend | - Referred candidates must meet all of the above mentioned criteria.
- Please share this email with your interested, eligible friends and request them to click on the registration link below and apply, on or before March 16, 2021.
- Registration to be completed on Capgemini's University Recruitment Platform - Superset.
- Post registration, candidate needs to apply, to participate in the event.
- For any queries, please write to fresherhiring.in@capgemini.com.
- Please note, as per the Capgemini Employee Referral Policy, fresher positions are not eligible for referral bonus.
| | Registration Link | | | | Disclaimer: - By agreeing to participate in the campus recruitment drive candidates are agreeing to accept the prescribed process of this recruitment and shortlisting or selection is at sole discretion of Capgemini. This participation and registration does not guarantee a call/offer letter, and the same will be based on the positions available across different cities in India among others. To Know more click on the links below. Regards, Talent Acquisition Team - India |
|
